.wd-assistant-launcher {
  position: fixed;
  z-index: 20;
  right: max(24px, env(safe-area-inset-right));
  bottom: max(24px, env(safe-area-inset-bottom));
  display: inline-flex;
  align-items: center;
  gap: 11px;
  min-height: 58px;
  padding: 9px 18px 9px 10px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: var(--surface-strong, var(--surface, #fff));
  color: var(--text, #27323a);
  box-shadow: var(--shadow);
  cursor: pointer;
  font-weight: 700;
  transition: transform .2s ease, box-shadow .2s ease, border-color .2s ease;
}

.wd-assistant-launcher:hover {
  transform: translateY(-3px);
  border-color: var(--green);
  box-shadow: 0 18px 42px rgba(39, 50, 58, .2);
}

.wd-assistant-mark {
  display: grid;
  width: 38px;
  height: 38px;
  flex: 0 0 auto;
  place-items: center;
  border-radius: 50%;
  background: var(--green);
  color: var(--surface-strong);
}

.wd-assistant-mark svg {
  width: 21px;
  height: 21px;
}

.wd-assistant-panel {
  position: fixed;
  z-index: 21;
  right: max(24px, env(safe-area-inset-right));
  bottom: max(94px, calc(env(safe-area-inset-bottom) + 82px));
  display: flex;
  width: min(400px, calc(100vw - 32px));
  height: min(620px, calc(100dvh - 124px));
  min-height: 380px;
  flex-direction: column;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 26px;
  background: var(--surface-strong);
  color: var(--text);
  box-shadow: var(--shadow);
  animation: wd-assistant-enter .2s ease both;
}

.wd-assistant-panel[hidden] {
  display: none;
}

.wd-assistant-header {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 17px 18px;
  border-bottom: 1px solid var(--line);
  background: var(--surface);
}

.wd-assistant-tabs {
  display: flex;
  gap: 6px;
  padding: 10px 16px 0;
  border-bottom: 1px solid var(--line);
  background: var(--surface-strong);
}

.wd-assistant-tab {
  display: inline-flex;
  min-height: 40px;
  align-items: center;
  justify-content: center;
  gap: 7px;
  padding: 8px 13px;
  border: 0;
  border-bottom: 2px solid transparent;
  background: transparent;
  color: var(--muted);
  cursor: pointer;
  font: inherit;
  font-size: .85rem;
  font-weight: 700;
  transition: color .16s ease, border-color .16s ease;
}

.wd-assistant-tab[aria-selected="true"] {
  border-bottom-color: var(--green);
  color: var(--text);
}

.wd-assistant-tab:focus-visible,
.wd-ticket-view button:focus-visible,
.wd-ticket-view input:focus-visible,
.wd-ticket-view select:focus-visible,
.wd-ticket-view textarea:focus-visible {
  outline: 3px solid var(--green-strong);
  outline-offset: 2px;
}

.wd-assistant-chat-view {
  display: flex;
  min-height: 0;
  flex: 1;
  flex-direction: column;
}

.wd-assistant-chat-view[hidden],
.wd-ticket-view[hidden] {
  display: none;
}

.wd-ticket-view {
  display: flex;
  min-height: 0;
  flex: 1;
  flex-direction: column;
  gap: 12px;
  overflow-y: auto;
  padding: 16px;
  overscroll-behavior: contain;
  scrollbar-gutter: stable;
}

.wd-ticket-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.wd-ticket-eyebrow,
.wd-ticket-description,
.wd-ticket-header h2 {
  margin: 0;
}

.wd-ticket-eyebrow {
  color: var(--green-strong);
  font-size: .7rem;
  font-weight: 700;
  letter-spacing: .1em;
  text-transform: uppercase;
}

.wd-ticket-header h2 {
  margin-top: 3px;
  font-family: 'Fraunces', Georgia, serif;
  font-size: 1.18rem;
  line-height: 1.25;
}

.wd-ticket-description {
  margin-top: 4px;
  color: var(--muted);
  font-size: .78rem;
  line-height: 1.45;
}

.wd-ticket-status {
  margin: 0;
  padding: 9px 11px;
  border: 1px solid var(--line);
  border-radius: 11px;
  background: var(--surface);
  color: var(--muted);
  font-size: .78rem;
  line-height: 1.45;
}

.wd-ticket-status[data-state="success"] {
  border-color: color-mix(in srgb, var(--green) 35%, var(--line));
  color: var(--green-strong);
}

.wd-ticket-status[data-state="error"] {
  border-color: #cc7771;
  color: #a13d38;
}

.wd-ticket-content {
  min-height: 0;
}

.wd-ticket-list {
  display: grid;
  gap: 9px;
}

.wd-ticket-card {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
  padding: 12px;
  border: 1px solid var(--line);
  border-radius: 14px;
  background: var(--surface-strong);
  transition: border-color .16s ease, box-shadow .16s ease, transform .16s ease;
}

.wd-ticket-card:hover {
  transform: translateY(-1px);
  border-color: var(--green);
  box-shadow: 0 8px 20px rgba(39, 50, 58, .08);
}

.wd-ticket-card-open {
  display: grid;
  min-width: 0;
  flex: 1;
  gap: 4px;
  padding: 0;
  border: 0;
  background: transparent;
  color: var(--text);
  cursor: pointer;
  text-align: left;
}

.wd-ticket-card-title {
  overflow: hidden;
  font-size: .87rem;
  font-weight: 700;
  text-overflow: ellipsis;
}

.wd-ticket-id,
.wd-ticket-card-meta,
.wd-ticket-meta-label,
.wd-ticket-message-time {
  color: var(--muted);
  font-size: .7rem;
  overflow-wrap: anywhere;
}

.wd-ticket-card-tags {
  display: grid;
  flex: 0 0 auto;
  justify-items: end;
  gap: 6px;
}

.wd-ticket-badge,
.wd-ticket-priority {
  display: inline-flex;
  min-height: 23px;
  align-items: center;
  padding: 3px 8px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: var(--surface);
  color: var(--muted);
  font-size: .66rem;
  font-weight: 700;
  line-height: 1.2;
  text-transform: capitalize;
  white-space: nowrap;
}

.wd-ticket-status-open,
.wd-ticket-status-in_progress {
  border-color: color-mix(in srgb, var(--green) 40%, var(--line));
  color: var(--green-strong);
}

.wd-ticket-status-waiting_customer {
  border-color: #d5a94a;
  color: #805e13;
}

.wd-ticket-status-resolved,
.wd-ticket-status-closed {
  color: var(--muted);
}

.wd-ticket-priority-high {
  border-color: #cc7771;
  color: #a13d38;
}

.wd-ticket-primary,
.wd-ticket-secondary {
  display: inline-flex;
  min-height: 38px;
  align-items: center;
  justify-content: center;
  padding: 8px 12px;
  border: 1px solid var(--green);
  border-radius: 11px;
  background: var(--green);
  color: var(--surface-strong);
  cursor: pointer;
  font: inherit;
  font-size: .78rem;
  font-weight: 700;
  text-align: center;
  transition: transform .16s ease, background .16s ease, border-color .16s ease;
}

.wd-ticket-primary:hover:not(:disabled) {
  transform: translateY(-1px);
  border-color: var(--green-strong);
  background: var(--green-strong);
}

.wd-ticket-primary:disabled {
  cursor: wait;
  opacity: .65;
}

.wd-ticket-secondary {
  border-color: var(--line);
  background: var(--surface-strong);
  color: var(--text);
}

.wd-ticket-form,
.wd-ticket-reply {
  display: grid;
  gap: 11px;
}

.wd-ticket-form label,
.wd-ticket-reply label {
  display: grid;
  gap: 5px;
  color: var(--text);
  font-size: .78rem;
  font-weight: 700;
}

.wd-ticket-form label span {
  display: inline;
  color: var(--muted);
  font-weight: 400;
}

.wd-ticket-form input,
.wd-ticket-form select,
.wd-ticket-form textarea,
.wd-ticket-reply textarea {
  width: 100%;
  min-width: 0;
  min-height: 40px;
  padding: 9px 11px;
  border: 1px solid var(--line);
  border-radius: 10px;
  background: var(--surface-strong);
  color: var(--text);
  font: inherit;
  font-size: .84rem;
}

.wd-ticket-form textarea,
.wd-ticket-reply textarea {
  min-height: 92px;
  resize: vertical;
}

.wd-ticket-form-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 8px;
}

.wd-ticket-diagnostics-notice {
  margin: 2px 0 0;
  padding: 10px 12px;
  border: 1px solid var(--line);
  border-radius: 10px;
  color: var(--muted);
  font-size: .75rem;
  line-height: 1.5;
}

.wd-analytics-consent {
  position: fixed;
  z-index: 1000;
  right: max(16px, env(safe-area-inset-right));
  bottom: max(16px, env(safe-area-inset-bottom));
  left: max(16px, env(safe-area-inset-left));
  display: flex;
  max-width: 880px;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  margin: 0 auto;
  padding: 16px 18px;
  border: 1px solid var(--line);
  border-radius: 16px;
  background: var(--surface-strong);
  color: var(--text);
  box-shadow: var(--shadow);
}
.wd-analytics-consent p { margin: 4px 0; color: var(--muted); font-size: .78rem; line-height: 1.45; }
.wd-analytics-consent a { color: var(--green-strong); font-size: .76rem; }
.wd-analytics-consent-actions { display: flex; flex: 0 0 auto; flex-wrap: wrap; gap: 8px; }
.wd-analytics-consent-actions button, .wd-analytics-settings { min-height: 38px; padding: 8px 12px; border: 1px solid var(--line); border-radius: 999px; background: var(--surface, #fff); color: var(--text, #27323a); cursor: pointer; font: inherit; font-size: .75rem; font-weight: 700; }
.wd-analytics-consent-actions button[data-analytics-choice="accepted"] { border-color: var(--green); background: var(--green); color: #fff; }
.wd-analytics-settings { margin: 10px 0 0; }

@media (max-width: 620px) {
  .wd-analytics-consent { align-items: stretch; flex-direction: column; gap: 10px; }
  .wd-analytics-consent-actions { display: grid; grid-template-columns: 1fr 1fr; }
  .wd-analytics-consent-actions button { min-width: 0; padding-inline: 8px; }
}

.wd-ticket-empty,
.wd-ticket-state {
  padding: 18px 14px;
  border: 1px dashed var(--line);
  border-radius: 14px;
  background: var(--surface);
  color: var(--muted);
  font-size: .84rem;
  line-height: 1.55;
  text-align: center;
}

.wd-ticket-state-error {
  border-color: #cc7771;
  color: #a13d38;
}

.wd-ticket-detail {
  display: grid;
  gap: 11px;
}

.wd-ticket-detail-meta {
  display: grid;
  gap: 8px;
  padding: 11px;
  border: 1px solid var(--line);
  border-radius: 13px;
  background: var(--surface);
}

.wd-ticket-tracking {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 7px;
}

.wd-ticket-tracking .wd-ticket-meta-label,
.wd-ticket-date .wd-ticket-meta-label {
  flex-basis: 100%;
}

.wd-ticket-tracking-id {
  min-width: 0;
  overflow-wrap: anywhere;
  color: var(--text);
  font-size: .73rem;
}

.wd-ticket-date {
  display: flex;
  flex-wrap: wrap;
  gap: 3px 8px;
  color: var(--text);
  font-size: .75rem;
}

.wd-ticket-thread {
  display: grid;
  max-height: 260px;
  gap: 8px;
  overflow-y: auto;
  padding: 1px 2px;
}

.wd-ticket-message {
  display: grid;
  gap: 4px;
  padding: 10px 11px;
  border: 1px solid var(--line);
  border-radius: 12px 12px 12px 4px;
  background: var(--surface);
}

.wd-ticket-message.is-support {
  border-color: color-mix(in srgb, var(--green) 35%, var(--line));
  background: var(--surface-strong);
}

.wd-ticket-message-author {
  color: var(--text);
  font-size: .74rem;
}

.wd-ticket-message p {
  margin: 0;
  color: var(--text);
  font-size: .82rem;
  line-height: 1.5;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.wd-ticket-message-time {
  justify-self: end;
}

.wd-ticket-reply {
  padding-top: 10px;
  border-top: 1px solid var(--line);
}

.wd-assistant-tab:hover { color: var(--text); }

@media (max-width: 620px) {
  .wd-assistant-tabs { padding-inline: 12px; }
  .wd-ticket-view { padding: 14px; }
  .wd-ticket-header { align-items: flex-start; }
  .wd-ticket-header .wd-ticket-primary { flex: 0 0 auto; }
  .wd-ticket-card { padding: 10px; }
  .wd-ticket-card-meta { line-height: 1.4; }
}

.wd-assistant-header .wd-assistant-mark {
  width: 42px;
  height: 42px;
}

.wd-assistant-heading {
  min-width: 0;
  flex: 1;
}

.wd-assistant-heading strong,
.wd-assistant-heading span {
  display: block;
}

.wd-assistant-heading strong {
  font-size: .98rem;
}

.wd-assistant-heading span {
  margin-top: 2px;
  color: var(--muted);
  font-size: .76rem;
}

.wd-assistant-close,
.wd-assistant-send {
  display: grid;
  flex: 0 0 auto;
  place-items: center;
  border: 1px solid var(--line);
  background: var(--surface-strong);
  color: var(--text);
  cursor: pointer;
}

.wd-assistant-close {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  font-size: 1.3rem;
}

.wd-assistant-messages {
  display: flex;
  min-height: 0;
  flex: 1;
  flex-direction: column;
  gap: 14px;
  overflow-y: auto;
  padding: 18px;
  overscroll-behavior: contain;
}

.wd-assistant-message {
  max-width: 90%;
  align-self: flex-start;
  padding: 12px 14px;
  border: 1px solid var(--line);
  border-radius: 18px 18px 18px 5px;
  background: var(--surface);
  color: var(--text);
  font-size: .9rem;
  line-height: 1.55;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.wd-assistant-message[data-role="user"] {
  align-self: flex-end;
  border-color: transparent;
  border-radius: 18px 18px 5px 18px;
  background: var(--green);
  color: var(--surface-strong);
}

.wd-assistant-typing {
  width: 58px;
  min-height: 42px;
  padding: 13px 16px;
}

.wd-assistant-typing-dots {
  display: flex;
  align-items: center;
  justify-content: space-between;
  width: 25px;
  height: 14px;
}

.wd-assistant-typing-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--muted);
  animation: wd-assistant-dot-bounce 1s ease-in-out infinite;
}

.wd-assistant-typing-dot:nth-child(2) {
  animation-delay: .14s;
}

.wd-assistant-typing-dot:nth-child(3) {
  animation-delay: .28s;
}

.wd-assistant-sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.wd-assistant-quick-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 0 18px 14px;
}

.wd-assistant-quick-actions button {
  min-height: 36px;
  padding: 7px 11px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: var(--surface);
  color: var(--text);
  cursor: pointer;
  font-size: .78rem;
  font-weight: 600;
  transition: border-color .2s ease, background .2s ease;
}

.wd-assistant-quick-actions button:hover {
  border-color: var(--green);
  background: var(--surface-strong);
}

.wd-assistant-composer {
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 13px 15px max(13px, env(safe-area-inset-bottom));
  border-top: 1px solid var(--line);
  background: var(--surface);
}

.wd-assistant-input {
  width: 100%;
  min-width: 0;
  min-height: 44px;
  padding: 10px 13px;
  border: 1px solid var(--line);
  border-radius: 15px;
  outline: none;
  background: var(--surface-strong);
  color: var(--text);
  font: inherit;
  font-size: .9rem;
}

.wd-assistant-input::placeholder {
  color: var(--muted);
  opacity: 1;
}

.wd-assistant-input:focus-visible {
  outline: 3px solid var(--green-strong);
  outline-offset: 2px;
}

.wd-assistant-send {
  width: 44px;
  height: 44px;
  border-color: var(--green);
  border-radius: 14px;
  background: var(--green);
  color: var(--surface-strong);
}

.wd-assistant-send:disabled {
  cursor: wait;
  opacity: .65;
}

.wd-assistant-products {
  display: grid;
  width: 100%;
  max-width: 300px;
  gap: 9px;
  align-self: flex-start;
}

.wd-assistant-product {
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 17px;
  background: var(--surface-strong);
}

.wd-assistant-product-image {
  display: block;
  width: 100%;
  max-height: 140px;
  object-fit: cover;
  background: var(--surface);
}

.wd-assistant-product-content {
  display: grid;
  gap: 6px;
  padding: 12px;
}

.wd-assistant-product-category,
.wd-assistant-product-price {
  color: var(--muted);
  font-size: .75rem;
}

.wd-assistant-product-content strong {
  font-size: .9rem;
  line-height: 1.35;
}

.wd-assistant-product-description {
  margin: 0;
  color: var(--muted);
  font-size: .79rem;
  line-height: 1.45;
}

.wd-assistant-product-link {
  display: inline-flex;
  min-height: 36px;
  align-items: center;
  justify-content: center;
  padding: 7px 12px;
  border-radius: 999px;
  background: var(--green);
  color: var(--surface-strong);
  font-size: .8rem;
  font-weight: 700;
}

.wd-assistant-product-link:focus-visible,
.wd-assistant-close:focus-visible,
.wd-assistant-send:focus-visible,
.wd-assistant-quick-actions button:focus-visible,
.wd-assistant-launcher:focus-visible {
  outline: 3px solid var(--green-strong);
  outline-offset: 3px;
}

.wd-assistant-status {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

@keyframes wd-assistant-enter {
  from { opacity: 0; transform: translateY(8px) scale(.985); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

@keyframes wd-assistant-dot-bounce {
  0%, 60%, 100% { opacity: .45; transform: translateY(0); }
  30% { opacity: 1; transform: translateY(-4px); }
}

@media (max-width: 620px) {
  .wd-assistant-launcher {
    right: max(14px, env(safe-area-inset-right));
    bottom: max(14px, env(safe-area-inset-bottom));
  }

  .wd-assistant-panel {
    top: var(--wd-assistant-viewport-top, env(safe-area-inset-top));
    right: env(safe-area-inset-right);
    bottom: auto;
    left: env(safe-area-inset-left);
    width: auto;
    height: var(--wd-assistant-viewport-height, calc(100dvh - env(safe-area-inset-top) - env(safe-area-inset-bottom)));
    min-height: 0;
    border-radius: 0;
    padding-bottom: env(safe-area-inset-bottom);
  }

  .wd-assistant-composer {
    padding-bottom: max(12px, env(safe-area-inset-bottom));
  }
}

@media (prefers-reduced-motion: reduce) {
  .wd-assistant-launcher,
  .wd-assistant-quick-actions button {
    transition: none;
  }

  .wd-assistant-tab,
  .wd-ticket-card,
  .wd-ticket-primary {
    transition: none;
  }

  .wd-assistant-panel {
    animation: none;
  }

  .wd-assistant-typing-dot {
    animation: none;
    opacity: 1;
  }
}